If you’ve placed an order and had a change of mind, don’t worry! You have 3 hours from the time of purchase to modify or cancel your order. Simply reach out to our Customer Support by emailing us at support@joyoneer.com or using the contact form on our Contact Us page.

During this 3-hour window, you can:

• Cancel Your Order – If you no longer want the item.

• Change Order Details – Adjust the quantity, switch to a different product or variant (e.g., size, color).

• Update Personal Information – Modify your name, shipping address, email, or phone number.

• Edit Personalized Products – Change custom names, text, or photos.

• Modify Custom Features – Adjust specific customizations, such as pocket type, sleeve length, or additional features.

Note:

• After 3 hours, your order moves into production, and modifications or cancellations will no longer be possible under any circumstances. Please ensure all details are correct before confirming your purchase.