Refund policy

At Joyoneer, we want you to shop with confidence. If you experience any issues with your purchase, we’re happy to take back the product and provide either a full refund or a free replacement, depending on the time period of your request.

Specifically, every order comes with two protections:

7-Day Risk-Free Ride Trial (from delivery date)

We believe the only way to know if something truly fits your ride is to take it out on the road.

Within 7 days from delivery date, you can wear, ride, wash and test the kit freely in real riding conditions. 

If you’re not happy with the fit or feel, you can return it for a full refund.

Requirements:

• Contact us and make a request within 7 days of delivery.

• Keep the original packaging.

• Please do not return any item without receiving confirmation from us first. Unapproved returns are not eligible for refund.

What’s Covered?

1. Fit or Sizing Issues: The kit does not fit or feel right for you after being tried in normal riding conditions.

2. Wrong Item: You receive a size, color, or product that is different from what you ordered.

3. Damaged or Poor Quality: Your kit has manufacturing defects upon arrival.

Covered defects:

• Zipper malfunctions: Doesn’t lock, gets stuck, breaks, or separates.

• Fabric defects: Pilling, tearing, weak stitching, or inconsistencies.

• Poor craftsmanship: Uneven stitching, loose threads, weak seams, or misaligned panels.

• Elastic band failures: Loose, overstretched, ineffective sleeve or waist grippers.

• Low print quality: Blurred, peeling, or misaligned prints.

4. Faded or Broken From Regular Use: Your kit experiences fading, seam failures, or zipper malfunctions due to normal cycling wear.

90-Day Warranty (from delivery date)

After your 7-Day Risk-Free Ride Trial ends, your kit is still protected for 90 days against manufacturing defects, fit and quality issues. 

The 90-Day Warranty does not extend the non-defective fit or feel coverage provided under the 7-Day Risk-Free Ride Trial.

Fit or sizing issues are covered under the 90-Day Warranty only when they are caused by a manufacturing error, such as when the actual measurements of the product do not match the applicable size specifications.

During this period:

• You are eligible for a free replacement only for covered manufacturing defects or quality issues.
• Refunds are not available as a remedy under the 90-Day Warranty once the 7-Day Risk-Free Ride Trial has passed.

The following manufacturing and quality issues may qualify for warranty coverage:

• Zipper malfunctions: Doesn’t lock, gets stuck, breaks, or separates.
• Fabric defects: Pilling, tearing, weak stitching, or inconsistencies.
• Poor craftsmanship: Uneven stitching, loose threads, weak seams, or misaligned panels.
• Elastic band failures: Loose, overstretched, ineffective sleeve or waist grippers.
• Low print quality: Blurred, peeling, or misaligned prints.
• Normal-use failures: Fading, seam failures, or zipper malfunctions resulting from normal cycling use.

Exclusions

Our Return & Refund policy does not cover:

• Changing your mind about the design, color, or product after purchase.

• Ordering the wrong color or product by mistake.

• Items worn, washed, damaged, or altered outside normal use.

• Damage caused by misuse, accidents, improper care, or use outside normal riding conditions.

• Requests made after the applicable coverage period has passed.

Good news: If you order the wrong size, color, or product, or simply change your mind, you can modify or cancel your order within 3 hours according to our Modifications & Cancellations policy.

How To Report An Issue?

If your order experiences any of the issues covered under our 7-Day Free Ride Trial or 90-Day Warranty, follow these simple steps:

Step 1: Contact Us 

Email us at support@joyoneer.com or fill out our contact form with:

• Your order number
  

• A brief explanation of the issue
  

• Clear photos or videos showing the problem, if your request involves a defect, damage, incorrect item, or another visible issue

Step 2: Review & Approval 

Our team will review your request within 48 hours and confirm eligibility.

• If approved, we will send you a prepaid return label (we cover the return shipping cost) and other return instructions.
  

• If additional information is needed, we may request further details before continuing the process.

Once approved, you can proceed with the return process according to our policy.

Step 3: Return The Item Using The Provided Return Label

• For a Refund (under the 7-Day Risk-Free Ride Trial):

After we receive and inspect the returned item, we will process your 100% refund to your original payment method within 3-5 business days. 

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. Please allow up to 10 days from the date your return is approved to receive your refund.

• For a Replacement:

You can choose between two options:

Option 1: Standard Replacement Process

• Return the item using the prepaid return label provided (we cover the return shipping cost).

• Once we receive and inspect the item, we will ship the replacement to you within 5-7 business days if it qualifies.

Option 2: Faster Replacement with Immediate Shipping

• Return the item using the prepaid return label (we cover the return shipping cost).

• Place a new order on our store with free shipping, and we will ship your replacement immediately.

• After we receive and inspect the returned item, we will refund the full amount of your original purchase if it qualifies (this option ensures you receive your replacement as quickly as possible while we process your return).