Production & Processing Time
- Average production time: 5 - 7 business days
- Orders are processed Monday–Friday during business hours (cut-off time: 2:00 PM Pacific Time).
Shipping Time & Rates
- US orders:
Free Replacement for Lost Package - US Shipping (6 - 10 business days)
Orders under $170: $9.99 shipping.
Orders of $170 or more: Free Shipping.
We ship with 4PX and USPS. - International orders:
Free Replacement for Lost Package - International Shipping (6 - 10 business days)
Orders under $170: $9.99 shipping.
Orders of $170 or more: Free Shipping.
The delivery experience is secure, with lost package replacement included.
Total estimated delivery time: 11-17 business days. This includes 5-7 business days for production and 6-10 business days for shipping after production.
For more details, please review our Shipping Policy.
Returns & Refunds
If you experience any issues with your purchase, you may be eligible for a full refund or free replacement under one of the following policies:
- 7-Day Free Ride Trial: Wear and test the kit in real riding conditions. If you’re not happy with the fit or feel, you can return it for a full refund.
- 90-Day Warranty: Covers manufacturing defects and quality issues.
For more details, please review our Return & Refund policy.
Important: Please do not return any items without prior approval. Contact us first at support@joyoneer.com or fill out our contact form to ensure a smooth and hassle-free process.